Exchange & Repair

All our products are handcrafted by Indian artisans, so slight irregularities may occur — this only adds to their charm.

Your first exchange is FREE. We want you to shop with confidence, so if something isn't quite right the first time, we'll make it easy.

EXCHANGE POLICY

  • We do not offer cash refunds — only exchange or store credit, redeemable on Riyaro's website.
  • Riyaro accepts exchanges if: the product delivered is different from your order, it arrived damaged, has missing parts, has quality issues, or simply didn't fit/work for you.
  • Requests must be raised within 7 days of delivery, via this link. Requests after 7 days won't be accepted.
  • Your first exchange with us is completely FREE — no pickup or re-shipping charge. From your second exchange onward, a pickup & re-shipping fee of ₹500/- (PAN India) applies, except for damaged, defective, wrong-item, or missing-parts cases, which are always free to exchange.
  • A product can be exchanged only once per order under the free-exchange offer; further exchanges follow the standard ₹500 fee.
  • The product must be unused and unopened to be eligible for exchange. Used products sent for exchange will be returned, and the exchange will not be processed.
  • Customised orders and items on sale are not eligible for exchange.
  • Promotional offers cannot be applied to exchange orders or credit notes.
  • No returns are accepted on products purchased from third-party websites or physical stores.
  • Exchange shipments may take longer than usual — the process can take up to 15-20 days, as the product is picked up, quality-checked, and then re-shipped.
  • If an approved credit note is issued, only the product value is credited; shipping charges are non-refundable. Credit notes are redeemable only on the website.
  • Riyaro holds the right to accept or reject any exchange request at its sole discretion.

LOST SHIPMENTS

  • In case of a lost shipment, a replacement or credit note will be offered after a thorough check with the courier partner.
  • Lost shipments may take longer than usual to resolve (within 7 business days), depending on the courier partner.
  • If the package is marked "delivered" but not received, please raise a complaint at customercare@riyaro.in within 24 hours so we can start the inspection immediately.

STEPS TO FOLLOW FOR EXCHANGE

  • Visit this link within 7 days of delivery.
  • Our team will review and confirm if the request is approved.
  • The product must be packed in its original packaging and sent to our billing address.
  • The exchanged piece will be re-shipped only after our Quality Check team inspects the original product.

NOT ELIGIBLE FOR EXCHANGE OR CREDIT NOTE

  • Pre-orders & customised orders (these require full payment and cannot be exchanged or replaced)
  • Items purchased on Sale/Promotional Offers
  • Used products (items must be in original, unused condition)
  • Minor colour and design variations due to display differences and the handcrafted nature of our products

We are not responsible for delays due to natural calamities and unavoidable circumstances.

Our Shipping Address:
Riyaro Lifestyle, M/43, DANGAPARA RAIL PLOT, Kanchrapara, 743145, West Bengal

For any further assistance:
+91-9836410523 (10 AM - 6 PM IST)
Email: customercare@riyaro.in