Frequently Asked Questions
PRODUCT
To maintain the beauty of your jewels, avoid direct contact with water, perfumes, and harsh chemicals. Store in a dry, cool place. Clean with a soft, dry cloth.
All our products are handcrafted by Indian artisans & manufactured on order, hence we do not offer returns. For further details, please go through our Exchange & Repair Policy.
Riyaro uses a variety of high-quality materials, including stones, pearls, crystals, and 18kt gold and silver plating. Each piece is carefully crafted to ensure durability and beauty. Kindly read the description of each product carefully before placing your order.
PAYMENTS & SHIPPING
All the payment procedures are absolutely secure.
We accept: Debit Card, Credit Card, Google Pay, Paytm, UPI, Bank Transfer. Further we have Cash on Delivery (COD).
Yes, COD orders can be converted to Prepaid.
This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9993332663
If you are facing trouble in payment or placing an order then you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9993332663
ORDERS
You will get a confirmation mail on your registered E-mail ID regarding order confirmation.
Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.
Kindly write to us at customercare@riyaro.in or Whatsapp on +91 9993332663 We will surely provide you best solution for the same.
This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9993332663
In case, there’s a delay in the shipment, our team will make sure that they reach out to you on your registered E-mail ID, WhatsApp or Phone-call.
RETURN & EXCHANGE
Since all our products are handcrafted and are manufactured only on order, we don’t offer returns. Please go through our Exchange Policy for the same.
Order cannot be cancelled once it is dispatched. Please write to us at customercare@riyaro.in or call us on +91 9993332663, for any assistance related to your order. Our customer support team will be happy to help you.
Order can only be exchanged ONCE during it’s course.