Frequently Asked Questions ?
How to handle or take care of the product?
To maintain the beauty of your jewels, avoid direct contact with water, perfumes, and harsh chemicals.
Store in a dry, cool place. Clean with a soft, dry cloth.
Can I return my order?
All our products are handcrafted by Indian artisans & manufactured on order, hence we do not offer returns. For further details, please go through our Exchange & Repair Policy.
What material is the jewellery made of?
Riyaro uses a variety of high-quality materials, including stones, pearls, crystals, and 18kt gold and silver plating. Each piece is carefully crafted to ensure durability and beauty. Kindly read the description of each product carefully before placing your order.
How do I choose the correct size?
Indeed an important criteria while selecting your jewellery, although the sizes are accurately mentioned on the products but in case of any further query we'll be happy to assist you in the process. Get in touch with us on WhatsApp : +91 9836410523 or
email: customercare@riyaro.in
Can I convert COD to Prepaid?
Yes, COD orders can be converted to Prepaid.
Where can I connect for payment other related queries?
If you are facing trouble in payment or placing an order then you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9836410523.
How can I track my order?
Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.
What to do if my order has an item missing or damaged?
Kindly write to us at customercare@riyaro.in or Whatsapp on +91 9836410523. We will surely provide you best solution for the same.
Can I return my order?
Since all our products are handcrafted and are manufactured only on order, we don’t offer returns. Please go through our Exchange Policy for the same.
How Can I cancel my order?
Order cannot be cancelled once it is dispatched. Please write to us at customercare@riyaro.in or call us on +91 9836410523, for any assistance related to your order. Our customer support team will be happy to help you.
Can I exchange my order more than once?
Order can only be exchanged ONCE during it’s course.