Shipping policy

Each of our exquisite pieces is meticulously crafted to order.
You will receive an email notification as soon as your order is confirmed. Our team will contact you to confirm the details
It takes 7-30 days to manufacture a piece depending on the complexity of design and demand. We strive to dispatch your order as soon as we receive the product. Once dispatched it can take 2-5 business days to reach you.
Customization requests may require additional time, accompanied by a ₹500/- fee.
Please note that we do not offer exchanges for customized orders. Please refer to our Exchange & Repair Policy for clarity.

Our courier partner is equipped to deliver shipments between Monday and Saturday (excluding Public Holidays) from 10 AM to 6 PM.
Requests for address changes can only be accommodated if the order has not been shipped from our warehouse.
To ensure smooth communication, please provide your correct phone number & email address with every order.

Once your package is dispatched, you will promptly receive an email containing your tracking information.
While we are committed to assisting in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseeable circumstances, especially if they are attributed to our delivery partner.

For any further assistance or inquiries regarding your order, please do not hesitate to contact us at customercare@riyaro.in.

It is imperative that you correctly enter your contact details, including the country code and zip code.
If your shipping pin code falls within a remote area, shipping charges may vary.

For any additional information or queries related to the dispatch of your order, please reach out to us during our operating hours:

Operating Hours : Monday to Saturday, 10 AM to 6 PM (IST)

Contact No. : +91-9993332663

Email : customercare@riyaro.in

For general inquiries, please contact us at customercare@riyaro.in.